We know what it's like to wait for fun mail – H A R D ! And we're SO GLAD that you're excited to receive your new goodies! Each of our product collections is produced and shipped differently, and here's the down low on what you need to know:
CUSTOM ORDERS / CANVASES:
• Each Canvas and Framed Print is printed, built, and assembled just for you! You heard that right. We have no existing stock of any of these products. Depending on size, it may take up to 11 hours to create just one of these pieces! (By hand, in Raleigh, NC)
• Your custom-made Wall Art will ship between 5-7 business days after your order is placed.
• We use UPS to ship these parcels (no signature necessary).
• As soon as your order is on it's way to you, you will receive an automated email from email@example.com, which will include a tracking link. (Sometimes this link may take up to 24 hours post-shipment to be accurate and active. This because the tracking link won't reflect data until the package is picked up and scanned).
• Many times, to ensure your goodies make it to you as promptly and safely as possible, our products ship in separate packages, and sometimes on different days. Please be sure to scroll all the way down on your tracking email(s), to make sure you get the entire scope of what has shipped and it's respective status.
• Lindsay Letters Co. observes Postal/National Holidays, and those are not to be included in business day calculations.
• Prices will never be included on any packing slips for any products. (If your order is a gift, your secret is safe with us!)
Can't wait for you to receive your new goodies!