We are so sorry! You can rest easy because we promise to make it right for you asap! We try our best to make sure items arrive correctly and safely, but sometimes mistakes happen in packaging or in transit.
To begin the replacement process, please reply directly to your order confirmation or shipping email, or shoot us an email at firstname.lastname@example.org with your order number as the subject. Then, snap some quick phone photos of the damage (for our own quality control efforts) and your best description of the damage and if the box/packaging materials were damaged. (If the box was damaged, this would be especially helpful to have a photo and/or description of as well, so that we can address it with the shipper).
You will not have to ship back the damaged item! We'll get back to you as soon as we're able with next steps and information regarding a replacement order.
Thank you for your patience!
* Email is the best way to reach us! email@example.com